Notes of AGM are now live on the CPISA website:-
Following our AGM evening on 8th May with VIP guests Paddy McCarthy and Matt Woosnam the combined notes are now available to read for both the VIP Q&A sessions and AGM. [Link]

We just wanted to let you know that the July newsletter has gone out to members this evening - it does take a while to work through the whole subscriber list. If you have subscribed and haven't received it then please check your junk mail first, (you may want to consider adding info@cpisa.co.uk as a safe sender in your email options).
Please do get in touch if you've not had it later this evening and we'll resend it to you.

For non members the notes of our meeting with the club earlier this month are now on line and if you want to have a read here is a link [Link] .​

We have also added a page with a snapshot some of the successes CPISA has had recently and you can find that via this following link [Link] .​
CPISA working on behalf of all Palace supporters.

Edited by Pierre (30 Jul 2024 9.44pm)

CPISA will be meeting with the Football Supporters Association next week to discuss the problems of digital tickets.
The FSA have already had a number of Palace fans contact them with their issues.

For fans who live in most of Surrey who don’t currently have a Smart Phone but would be interested in getting one there is support out there from a service called Tech Angels. Here’s a map of the areas they cover which seems to include Caterham.

[Link]

The service is aimed at people who are at the highest risk of digital exclusion, ie people who are disabled, people with a long-term health condition, people with mental ill-health, carers, older people and persons from ethnic groups.​ Initially they lend you a phone or tablet for 6 months and will help you learn to use it. After 6 months they’ll contact you and if you want to keep it for longer you can.

Here’s the link [Link]
where you can find more info.

in case you’re dubious our hard working membership secretary at CPISA, Sandy works for a charity and have come across them and knows of people who have been assisted and helped.

Edited by Pierre (11 Aug 2024 9.42pm)

Edited by Pierre (11 Aug 2024 9.43pm)

Edited by Pierre (11 Aug 2024 9.45pm)

We will be sending a full briefing to members over the weekend re the conversation we had with the club earlier this week but we thought we would just post some key points here, it's a bit of a mega post so apologies for that. Also please bear in mind we are working hard on everyone's behalf, we would love to see a situation where everyone gets their personal choice over whether to have a plastic or digital ticket and there is a lot of challenge and individual work going on behind the scenes so we'd be really grateful if you didn't shoot the messenger!

Over 1,000 plastic tickets have been issued again this season. Last season between 600 and 700 people with plastic tickets also used digital tickets and this was one of the determining factors for this year.

In terms of notifying fans re the process for applying for plastic season tickets this time around, the club confirmed they emailed all existing plastic card holders before renewal with info re the process and the form that was required to be completed. Some people have opted out of marketing emails and the club weren't able to contact those people. If you didn’t receive the emails you may want to check your account details, make sure your email address is current and correct and review marketing preferences to enable the club to get key info sent to you.

The club has also been in touch with all supporters registered with them as disabled but they are aware not everyone wants to register a disability and therefore they won’t know of any special circumstances for these fans. If you have a disability and are concerned about the decision re your ticket you should contact Nikki Gibbons, the club DLO.

For those people who have not had a plastic card agreed and have decided to go ahead with collecting printed tickets, the club will be adding additional collection points at Holmesdale and other places around the ground to make it quicker and easier, they will also have additional support for digital issues. You should take ID with you as they will need to know who is collecting the tickets.

CPISA raised the issue of having charging points around the ground some time ago. There are issues with implementing this, however, the information point does have spare chargers and if someone's phone dies before getting into the ground they will do a quick charge for you to help you get in. (I know that in the past I have used a plug socket in the Stanley Stephenson to charge my phone so assume this might be possible in at least some of the other bars. I've also been able to charge my phone on the trains for away games.)

We raised a number of individual cases. One of these has already been granted a plastic ticket and the club will be contacting the rest to discuss their applications. They have said they will work with people and they don’t want anyone to be excluded by digital agenda as they realise this impacts vulnerable fans most.
That may not mean issuing plastic cards but may mean other solutions and support. If you unsuccessfully applied for a plastic card and think that the decision was unfair or made on flawed information, (eg club saying you had digital away tickets if you didn't) the process is to get in touch with Palace customer services and explain why you think the decision isn't right. Even if you don't get a plastic card there are other things the club can do to help.

For those people who have mentioned giving up their season tickets we would strongly recommend supporters think carefully before doing this. There is a waiting list for season tickets so you won’t be able to get it back once you relinquish it and when you do eventually reach the top of the waiting list, you may not be able to get a seat back with people you've probably known for many years. If you’re cancelling over digital issues it’s worth speaking to the club before you actually go ahead to see whether they can help you.

On a more positive note the intention this coming season is for the club to use the NFC (digital tickets) to send randomly selected fans (eg the 6,000th person through the turnstiles) additional benefits/goodies/freebies such as shirts, food and beverages etc.