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New ticketing system using mobiles

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milesy Flag potton 09 Sep 21 4.51pm Send a Private Message to milesy Add milesy as a friend

I will have two tickets one for me and one for my son, how does that work?

 
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Therealeaglestilidie Flag 09 Sep 21 4.58pm Send a Private Message to Therealeaglestilidie Add Therealeaglestilidie as a friend

Originally posted by milesy

I will have two tickets one for me and one for my son, how does that work?

I have three tickets on my phone.

I'm thinking that I am going to have to pass it back once I've got through the turnstile so that the other two people can scan their tickets from my phone.

 

I'm so Palace I don't even know it
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doombear Flag Too far from Selhurst Park 09 Sep 21 4.59pm Send a Private Message to doombear Add doombear as a friend

Originally posted by ratman

Dear CPFC
Having looked at the Holmesdale site last night, I realised that people were receiving season tickets. Neither myself nor my son (linked on Friends and Family) had received any communication about this - my last e mail was 16 August regarding the Brentford match.
Today I tried to download the season ticket and, after downloading Google Pay, continually get the message that 'This item cannot be saved on this device'.
A further look at the instruction says that Google Pay must be set as the default payment mechanism. However, I do not use a credit card and only use my Barclays Debit Card - and this card is set as my default payment through the Barclays app - I am not going to set Google Pay as my default payment method, and do not believe that you should be instructing me to do this.
I had to leave work to travel to the Box Office and realised that many others are having similar issues - the staff at the box office were becoming extremely frustrated. A look at the Holmesdale site shows extreme upset across a wide section of the fan base about the situation. I have now had to get 2 paper tickets for the Spurs match.
Please advise me urgently how I am to access my season ticket for the next home game.


You don't need to set up a card on Google Pay to use it for your Season Ticket. I haven't and I have my ST downloaded onto it. You do need to ensure though that your smartphone's browser is set to Google Chrome, especially if like me you have a Samsung (which defaults to Samsung Internet).

Hope that helps.

 
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Therealeaglestilidie Flag 09 Sep 21 5.04pm Send a Private Message to Therealeaglestilidie Add Therealeaglestilidie as a friend

[Link]


There is a new video showing you how to get into the ground. Simples !!

Edited by Therealeaglestilidie (09 Sep 2021 5.07pm)

 

I'm so Palace I don't even know it
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Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 5.07pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

Originally posted by JRW2

There are clearly hundreds - perhaps thousands - of people who are feeling irritable/angry/furious about what is going on, and I don't want to show irritability towards another poster. But I am becoming fed up with people who suggest it's all quite straightforward and say things such as the above - "Once the season has been downloaded onto a smart phone..."

I DO NOT HAVE A SMARTPHONE AND I HAVE NO WISH TO OWN ONE. And nobody at the Club seems to give a stuff.

See previous post. Obviously not everyone has one, but I'd be amazed if it's more than 5% of the fanbase. That said, the plastic cards should be still usable for this season to smooth the transition, besides that the old tried and tested of heading to the BO well before the game to get a replacement ticket will be the only option if you don't have a smartphone OR access to a printer.

A printer is the minimum requirement. If you don't have that then the plastic card should really still be allowed for one more season IMO

 

Did you know? 98.0000001% of people are morons.
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Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 5.08pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

Originally posted by Therealeaglestilidie

On the Palace Website:

The turnstiles at Selhurst Park will open at 10:30 BST on Saturday before the meeting with Tottenham Hotspur, with plenty of great deals on food and drink.

With the action getting underway at 12:30 BST, get to the ground in plenty of time to take advantage of special discounts.

Grab an ‘Early Bird’ meal, including a Burger or Hotdog and a beer, for just £7.00 up to 45 minutes before kick-off – a huge discount on the normal price of £10.50.

Alternatively, get a meal deal (a burger, a side and any hot or cold soft drink) for just £8.50.

Tickets are still available for the fixture - find out more by clicking HERE.


Saturday, 11th September. 12:30 BST.

Tickets for this game are on sale at Category A prices.

When purchasing online, tickets are sold as e-tickets. These tickets can be shown on your mobile phone, or printed if you prefer (follow the fold lines and keep it dry).


So it's all just a ruse to get everyone there early to buy more burgers and you can get a printable ticket if you are not a season ticket holder.

Pretty sure you can get an e-ticket sent to you if you contact the BO.

 

Did you know? 98.0000001% of people are morons.
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JRW2 Flag Dulwich 09 Sep 21 5.22pm Send a Private Message to JRW2 Add JRW2 as a friend

Originally posted by SW19 CPFC

See previous post. Obviously not everyone has one, but I'd be amazed if it's more than 5% of the fanbase. That said, the plastic cards should be still usable for this season to smooth the transition, besides that the old tried and tested of heading to the BO well before the game to get a replacement ticket will be the only option if you don't have a smartphone OR access to a printer.

A printer is the minimum requirement. If you don't have that then the plastic card should really still be allowed for one more season IMO

But is it an adequate requirement, as you seem to suggest? I printed off my Brentford ticket and would do the same for Spurs if sent one, but I have in recent days seen no mention of that happening.

You previously said that only 5% would have neither smartphone or printer, which may be right, but I suspect that the % with a printer but no smart phone is considerably higher than that.

Yes, we could have had a year to get used to the change, but I still can't see the point of the change.

 
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Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 5.29pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

Originally posted by JRW2

But is it an adequate requirement, as you seem to suggest? I printed off my Brentford ticket and would do the same for Spurs if sent one, but I have in recent days seen no mention of that happening.

You previously said that only 5% would have neither smartphone or printer, which may be right, but I suspect that the % with a printer but no smart phone is considerably higher than that.

Yes, we could have had a year to get used to the change, but I still can't see the point of the change.

The point of it is part PL requirement, part cost-saving (long term, less staff required to manage ticketing, for example), part cost reduction, part inevitable technological change and automation. The direction of travel is the direction of travel. Contactless has been mainstream for years in multiple industries... not sure why anyone would think football and events in general would simply remain the same...

 

Did you know? 98.0000001% of people are morons.
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Kloten Flag Bromley 09 Sep 21 5.42pm Send a Private Message to Kloten Add Kloten as a friend

So what's the best way to pass on a season ticket if I or my Dad can't make it?

 
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Dubai Eagle Flag 09 Sep 21 6.02pm Send a Private Message to Dubai Eagle Add Dubai Eagle as a friend

Yup - Despite promises its 6pm & no email / instructions yet for those with season tickets & memberships

Originally posted by Spiderman

Anyone know what time BO opens? Looks like I will be there tomorrow

 
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kennybrowns leftfoot Flag Reigate 09 Sep 21 6.08pm Send a Private Message to kennybrowns leftfoot Add kennybrowns leftfoot as a friend

I've literally just received this in an email from the Box Office...

We are really sorry to inform you that we have encountered technical issues delivering your Mobile Season Ticket to you. Rest assured, we have made alternative arrangements for you whilst we work to resolve the issue.

For the Spurs game on Saturday, we will issue you with an e-ticket which will follow this email. We are doing everything we can to resolve the issue in time for the next home match against Brighton.

Thank you so much for your continued support, and please accept our apologies for the issue.

We will be in touch following the Spurs game.

The Box Office team.

So the fiasco goes on. I'm one of those with a season ticket and membership. They've just emailed me the tickets for the Spurs game as an e-ticket.... Anyone else had this??

Edited by kennybrowns leftfoot (09 Sep 2021 6.12pm)

 

Don't waste your time with jealousy. Sometimes your ahead, sometimes your behind, the race is long. But in the end it's only with yourself!!
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Yellow Card - User has been warned of conduct on the messageboards SW19 CPFC Flag Addiscombe West 09 Sep 21 6.13pm Send a Private Message to SW19 CPFC Add SW19 CPFC as a friend

Originally posted by Therealeaglestilidie

I have three tickets on my phone.

I'm thinking that I am going to have to pass it back once I've got through the turnstile so that the other two people can scan their tickets from my phone.

Alternatively give your login details to the other two, if they have phones and the app they can login to your account and download the ticket they need. They can then log back in with their own details as before, season stays on the phone separate to the app. Temp hack but less faff in the long run.

 

Did you know? 98.0000001% of people are morons.
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