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MDH1969 Flag Stowmarket 01 Aug 22 4.58pm Send a Private Message to MDH1969 Add MDH1969 as a friend

My son has a junior season ticket + and he is
Unable to download it to his apple wallet on his
I Phone.It comes up forbidden and design not recognised.
Anyone got any ideas on this.
I've managed to speak to box office after hanging on for 30 mins
And they said they hadn't activated it so they did this
There and then,but low and behold when he tried it,he got the
Same forbidden response.
Is it worth visiting box office before Friday's game ?

 
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kennybrowns leftfoot Flag Reigate 01 Aug 22 6.04pm Send a Private Message to kennybrowns leftfoot Add kennybrowns leftfoot as a friend

Originally posted by MDH1969

My son has a junior season ticket + and he is
Unable to download it to his apple wallet on his
I Phone.It comes up forbidden and design not recognised.
Anyone got any ideas on this.
I've managed to speak to box office after hanging on for 30 mins
And they said they hadn't activated it so they did this
There and then,but low and behold when he tried it,he got the
Same forbidden response.
Is it worth visiting box office before Friday's game ?

When they introduced this last season I had exactly the same issue that you have described... Too put it bluntly the box office didn't have a clue.. They ended up emailing me the barcode for the next 2 home games so that I could get in through the turnstiles whilst I waited for them to send me the season ticket on card to my home address.

Also I had to go to the box office in person as they didn't reply to my emails. If you want my advice then I wouldn't mess about. I would go in person and don't leave until the matter has been sorted. I know it's a pain but thee last thing you want is risking not getting in on Friday.

 

Don't waste your time with jealousy. Sometimes your ahead, sometimes your behind, the race is long. But in the end it's only with yourself!!
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MDH1969 Flag Stowmarket 01 Aug 22 6.19pm Send a Private Message to MDH1969 Add MDH1969 as a friend

Thanks for the advice KennyBRowns left-foot.
Think I'll jump on earlier train from suffolk on
Friday and head for the box office

 
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Rachid Rachid Rachid Flag 01 Aug 22 9.05pm Send a Private Message to Rachid Rachid Rachid Add Rachid Rachid Rachid as a friend

Originally posted by MDH1969

My son has a junior season ticket + and he is
Unable to download it to his apple wallet on his
I Phone.It comes up forbidden and design not recognised.
Anyone got any ideas on this.
I've managed to speak to box office after hanging on for 30 mins
And they said they hadn't activated it so they did this
There and then,but low and behold when he tried it,he got the
Same forbidden response.
Is it worth visiting box office before Friday's game ?

Apologies if I'm repeating any previous advice you may have been given. I don't think kids can have their tickets on an apple wallet.

This issue came up last season with my then 16yr old son and they eventually sent a plastic season ticket card. If I were you I'd get them to email you an e-ticket you can print off for Friday and stay on the phone to them until it appears in your in box.

 
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MDH1969 Flag Stowmarket 02 Aug 22 8.35am Send a Private Message to MDH1969 Add MDH1969 as a friend

Thanks Rachid.I'll get straight on to box office when it opens

 
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Glazed Glory Flag Sussex 02 Aug 22 9.06am Send a Private Message to Glazed Glory Add Glazed Glory as a friend

I had the same forbidden message. Got a call back and they emailed me a link to download the digital season ticket. All working now.

 
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NorthYorkshireEagle Flag Bedale 02 Aug 22 9.15am Send a Private Message to NorthYorkshireEagle Add NorthYorkshireEagle as a friend

Same issues here. I had a query over my nephews gold membership, called in the morning and held for 45 minutes! then tried again in the afternoon and held for 55 minutes. Just as well I could continue working whilst on hold.
I hate the song "Glad All Over" now! - Does that have to be on constant loop whilst holding??

 
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The Dolphin Flag 02 Aug 22 9.41am Send a Private Message to The Dolphin Add The Dolphin as a friend

It is one of the few things that the Club have still not sorted out.
It is very poor and should be much more slick and customer orientated by now.
Given Steve Parish's background I am really surprised.

 
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Barcelona Based Fan Flag No longer Barcelona, now living in... 02 Aug 22 4.35pm Send a Private Message to Barcelona Based Fan Add Barcelona Based Fan as a friend

No call back 3 days running! 55 mins in total on hold!
It's laughable that they put out a news bulletin saying we should've received our season tickets by now or cards if we're elderly or disabled and that all tickets have to be NFC or electronic! If you haven't received it please email boxoffice Hahahahahha what a joke!

I don't always carry my phone anyway &
What if you have a old phone that cant support the data etc or like me have learning difficulties? I will pop in early Fri if they're open!

 

TaxiMark
Sheffield Wednesday Fan
Posted 23 February 2013 - 07:49 PM
I don't mind palace to be fair. Much better club than tinpot Charlton and Brighton
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Henry of Peckham Flag Eton Mess 02 Aug 22 4.42pm Send a Private Message to Henry of Peckham Add Henry of Peckham as a friend

No feedback from Box Office or 'Customer Services' on what the contingency arrangement is for those who have paid for a season ticket but not received it by Friday. Silence is just plain ignorant and the brinkmanship is wholly unecessary from a club that says it values its supporters!

 

Denial is not just a river in Egypt
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The groover Flag Danbury 02 Aug 22 4.56pm Send a Private Message to The groover Add The groover as a friend

I can see Friday being the same cluster f as the first couple of games last season.

My NFC has never worked. Always used the QR code to get in.

 
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NE14T Flag 04 Aug 22 3.05pm

What a horrible experience having a season ticket these days. I have 3 tickets for me and 2 boys and none of us can access tickets. My old nokia phone doesn’t NFC and my boys don’t have phones yet. No one answers Box Office or call backs. Thanks Parish for making the whole experience utterly miserable

 

The beatings will stop when morale improves.
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