It’s been going this way and their staff are all trying to leave after BG used covid to try and restructure and increase working hours and change pay and whatever else. I expect they’re also feeling the pinch because of the idiots who move to online only monkey and clown energy limited at the top of the price comparison sites, and BG’s loyal customers die off in old age or into care homes. You pay a bit more for decent service with these types of things but it looks like having British Gas serves no purpose as time goes on and it’ll eventually die off.

The last service I had the guy rang 20 mins before the end of the morning slot to say he’d arrive after the next job and the other time the same guy said he’d arrive just before the end of the morning slot. I rebooked online twice and the same guy eventually and on a day I knew I didn’t need him to be gone soon after the morning slot. The boiler started losing pressure this year and still loses pressure after his service.

Edited by Rudi Hedman (26 Jul 2021 7.54pm)

COYP

I too have a contract with British Gas but will not be renewing.
I reported a fault with my boiler, which I did not classify as an Emergency and the earliest appointment I was given was some 3 weeks later.
On the day before an engineer was due to visit there was a call to inform us that BG could not make the appointment and a date 2 weeks later was offered to us.
Dreadful service.

I raised this issue on this board probably a year ago. Pretty much everyone in my block has an annual BG service contract 18 months since I had a service.

I complained and got lucky my letter most have reached the right person. I got a refund and they finally did my service. However my neighbour tried the same thing and got nowhere I guess it depends on who gets your query.

I did renew in the end largely because I couldn't find a better provider.

Like many large companies, BA being another / bank branch closures, they are using COVID as an excuse to implement long planned cost cutting.

Good luck hope you get it sorted.

Edited by Badger11 (26 Jul 2021 8.48pm)

One more point

Cancelled my contract three months ago wish I had done it sooner.

only going by my own experiences, a local plumber did a far better and quicker and much cheaper job than anything by BG.
We used to have the BG annual boiler and system check-up thing, which cost about £30 a month, and they ended up missing visits and not doing a complete job

Had a central heating flush and got a new boiler installed by a local bloke. Much cheaper, free annual check-up and a 10 year guarantee. shed loads cheaper than BG, and the plumber picked up other work off the back of the job he did for us. Everyone a winner

Edited by Forest Hillbilly (27 Jul 2021 10.02am)

I disengage, I turn the page.

Yes rudi but keep an eye on the pressure. If it drops again it is more likely the safety valve is letting by.
This is the small copper pipe out of the wall behind the boiler. Put a small pot under it with a bit of tissue if it does lose pressure and that will show better. Although you will see the pressure pretty stable now. Max 2 bar I would say.
R