You've just spent 15 minutes on the phone trying to get a reduction in the cost of renewing your car insurance. It has increased hugely this year even though the car has been sitting idle most of the time during lockdown.

They reluctantly agree to knock 30 quid of the original quote and you say 'Thanks, it's a pity the company didn't give me that price in the first place - would've saved us both the trouble.'

Anyhow, you've achieved what you set out to do and as far as you're concerned you've finished the conversation. But then, following their script this telesales professional asks -

'Is There Anything Else I Can Help You With Today?'

What's that all about? Well, it's probably an old man kinda thing, but you have to get your amusement any way you can so my response to this inane and irrelevant question may be - 'I've got a heap of washing up to do so you can do the drying if you like' or 'I wouldn't mind a hand with mowing the lawn.'

Why are they trained to ask this question? What else could they expect to help with? Do they really think you're going to ask them to insure another car?

Maybe I should just say 'No thanks, you've been a great help already.' But....
really!

Dad and I watched games standing on the muddy slope of the Holmesdale Road end. He cheered and I rattled.

The service thing has gone downhill. Once he phoned at the end of the 9am-1pm slot to say he’d be 40 minutes. I couldn’t do it. Another time he called well after the time slot. Again I couldn’t do it. Had to cancel the service that never happened and rebook online. Boiler doesn’t hold a stable pressure now and I have to monitor it. I wonder if he did anything when he was here. At least they have a phone number. I’d avoid cheap online only companies.

COYP

Yup but that started at the end of December 2020 what have they been doing before that.

I would have more sympathy if it wasn't for their daily adverts we will come and fit a new boiler for you.

One more point

I didn't necessarily expect my post to lead into 'How to fix your gas boiler problems', but as it happens, I too have been waiting since last October for a date from BG to carry out an annual service.

I've now been given a date towards the end of this month which I await with trepidation. Funnily enough I think the call I made (just after Christmas) to complain about how I'd been treated and to fix a date also ended with the 'Anything else I can help you with? question.

I don't recall my response on that occasion!

I spoke to an Estate Agent the other day for about four minutes on the blower, at the end of the call he asked if I would compete a customer satisfaction survey. For what? Four minutes of his f@cking time!

"It feels much better than it ever did, much more sensitive." John Wayne Bobbit

‘So, that’s two egg mayonnaise, a prawn Goebbels, a Hermann Goering, and four Colditz salads.’

Anything else we can help you with?