Good for him.

A friend travelled on Emirates Airline with his wife he was taken seriously ill. Their staff were brilliant on the plane and at the airport.

He wanted to praise the staff but found it almost impossible using the customer service tool, the assumption being he had a complaint. It's a shame that companies don't realise this.

I had a similar experience with BT who are normally useless, they sent a lad out to fix my landline phone 3 others had tried and failed to find the fault. This lad tracked it down to a cupboard in our block of flats that looked like spaghetti junction.

Trying to get BT to understand he'd done a good job....

One more point