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jeeagles 17 Sep 19 8.07am | |
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Originally posted by HeathMan
Letters are a great way of focusing minds - an appointment time in a head or mobile can be more easily over-looked. They are now trying to fill appointment slots and a letter may be followed be a call. This helps them not to have specialist skills unused, and has perhaps helped Mayday (CUH) be awarded £12,700,000.00 for an overhaul of the Intensive Treatment Unit. Bidding for a government contract... think of a number, double it. Unless it's the NHS when you can tripple it.
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Isley46 Sanderstead 17 Sep 19 12.35pm | |
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Originally posted by cryrst
Alternatively thinking about it,it could be the roll out of the penalty fine for not turning up for an appointment. I would say the letters are nearer 30p each to produce and mail and could be down to GDPR that this hasn't been sent as a text or email as they would need your consent to do so (ie, you can't be automatically opted in) High cost appointments are usually followed up with phone calls the day before (MRI Scan appointments). Problem with NHS these days is not the cost but the perceived value and the service - have a crap experience and the cost looks high, have a great experience and the cost isn't thought about. It's a people service and unfortunately has been subject to change and outsourcing whereby many NHS roles are now recruited for / contracted and treated as (low paid) jobs where they once were vocations.
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JohnB 17 Sep 19 4.28pm | |
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Originally posted by Isley46
I would say the letters are nearer 30p each to produce and mail and could be down to GDPR that this hasn't been sent as a text or email as they would need your consent to do so (ie, you can't be automatically opted in) 30p would be accurate if it was 2nd class but OP said they are 1st class. You'd be looking at around 60p for dual sided mono for that, even at their volumes and through CCS.
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cryrst The garden of England 17 Sep 19 5.27pm | |
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Originally posted by Isley46
I would say the letters are nearer 30p each to produce and mail and could be down to GDPR that this hasn't been sent as a text or email as they would need your consent to do so (ie, you can't be automatically opted in) High cost appointments are usually followed up with phone calls the day before (MRI Scan appointments). Problem with NHS these days is not the cost but the perceived value and the service - have a crap experience and the cost looks high, have a great experience and the cost isn't thought about. It's a people service and unfortunately has been subject to change and outsourcing whereby many NHS roles are now recruited for / contracted and treated as (low paid) jobs where they once were vocations. I have consented to email and text.
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