My First Letter of complaint Ever

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My First Letter of complaint Ever

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Flash Lampeter 14 Sep 16 6.37pm
Originally posted by INTER YANAN ! A little further update, I have to hold my hands up or it was fait but I jumped the gun a bit. Sharon lacey personally called me this morning, she explained a few issues I have, spoke very well, informed and sincere.offered to have a meeting if we wanted to, but after the conversation I was just happy to hear that someone had took my complaint into account. (Informed some of the email was mentioned in communications meeting and does get fed back to parish so more gd news) As I previously said I don't want to knock it on the head, this conversation has gone a long way to gain my faith there are people within the club who care. Changes are coming by the sound of things,I hope this all comes off well will make things a lot better around selhurst. Things are on the up on the pitch, and hopefully off the pitch too! See you all Sunday when we do it all again lol Edited by INTER YANAN ! (14 Sep 2016 6.10pm) Great news, INTER. Really pleased the club has recognised the problem and started communicating as it should. Your email was top notch. One of the best I've read. I could sense your huge passion and your immense despair. BUT I'm so relieved we won't be losing your support (and your father's). There's relatively few of us and we have to stick together. Keep the faith & COYP!
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Flash

Lampeter 14 Sep 16 6.37pm

Originally posted by INTER YANAN !

A little further update, I have to hold my hands up or it was fait but I jumped the gun a bit. Sharon lacey personally called me this morning, she explained a few issues I have, spoke very well, informed and sincere.offered to have a meeting if we wanted to, but after the conversation I was just happy to hear that someone had took my complaint into account. (Informed some of the email was mentioned in communications meeting and does get fed back to parish so more gd news)
As I previously said I don't want to knock it on the head, this conversation has gone a long way to gain my faith there are people within the club who care. Changes are coming by the sound of things,I hope this all comes off well will make things a lot better around selhurst.
Things are on the up on the pitch, and hopefully off the pitch too! See you all Sunday when we do it all again lol

Edited by INTER YANAN ! (14 Sep 2016 6.10pm)

Great news, INTER. Really pleased the club has recognised the problem and started communicating as it should.
Your email was top notch. One of the best I've read. I could sense your huge passion and your immense despair.
BUT I'm so relieved we won't be losing your support (and your father's). There's relatively few of us and we have to stick together. Keep the faith & COYP!

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INTER YANAN ! Maidstone 15 Sep 16 10.01am
cheers Flash. and all with kind words, and also to the few with constructive criticism, I appreciate the length of the email was quite long.
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INTER YANAN !

Maidstone 15 Sep 16 10.01am

cheers Flash.

and all with kind words, and also to the few with constructive criticism, I appreciate the length of the email was quite long.

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steph_eagle Thornton Heath 15 Sep 16 12.13pm
I'm glad you finally got a response. It seems your response was much better than the one I received, 'thank you, you're season ticket has now been cancelled'.
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steph_eagle

Thornton Heath 15 Sep 16 12.13pm

I'm glad you finally got a response. It seems your response was much better than the one I received, 'thank you, you're season ticket has now been cancelled'.

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Flash Lampeter 15 Sep 16 2.53pm
Originally posted by steph_eagle I'm glad you finally got a response. It seems your response was much better than the one I received, 'thank you, you're season ticket has now been cancelled'. What's that, Steph? Are you saying they cancelled your season ticket because you complained?
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Flash

Lampeter 15 Sep 16 2.53pm

Originally posted by steph_eagle

I'm glad you finally got a response. It seems your response was much better than the one I received, 'thank you, you're season ticket has now been cancelled'.

What's that, Steph? Are you saying they cancelled your season ticket because you complained?

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steph_eagle Thornton Heath 15 Sep 16 3.23pm
Originally posted by Flash What's that, Steph? Are you saying they cancelled your season ticket because you complained? No, I sent an email with a complaint and got no response, I advised I wanted to cancel my season ticket and received an email saying it had been cancelled. I did get a response from Sharon but by then it was too late as I was annoyed enough.
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steph_eagle

Thornton Heath 15 Sep 16 3.23pm

Originally posted by Flash

What's that, Steph? Are you saying they cancelled your season ticket because you complained?

No, I sent an email with a complaint and got no response, I advised I wanted to cancel my season ticket and received an email saying it had been cancelled.

I did get a response from Sharon but by then it was too late as I was annoyed enough.

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INTER YANAN ! Maidstone 16 Sep 16 10.30am
could i ask what you felt was the problem to advise to cancel your ticket ? after speaking to sharon i felt alot better about things? did you not ? i would say btw its not to late and if u wanted im sure things could be done to reinstate your ticket if you wanted to? appreciate there may be circumstances that mean you do not want to though.
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INTER YANAN !

Maidstone 16 Sep 16 10.30am

could i ask what you felt was the problem to advise to cancel your ticket ?

after speaking to sharon i felt alot better about things? did you not ? i would say btw its not to late and if u wanted im sure things could be done to reinstate your ticket if you wanted to? appreciate there may be circumstances that mean you do not want to though.

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paperhat croydon 16 Sep 16 11.25am
Originally posted by steph_eagle No, I sent an email with a complaint and got no response, I advised I wanted to cancel my season ticket and received an email saying it had been cancelled. I did get a response from Sharon but by then it was too late as I was annoyed enough. which only rightly or wrongly reinforces the view that they don't actually care as they now have a waiting list for season tickets anyway. Sad Must admit, I've been 'enjoying' the day less and less when watching Palace and with the advent of Android boxes et al, I can sit at home and pretty much watch any Palace game that's on, I doubt i'll be renewing my B block ticket next season too. Clinton is Clinton. I have known him for a long time, I know his mother... Simon Jordan
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paperhat

croydon 16 Sep 16 11.25am

Originally posted by steph_eagle

No, I sent an email with a complaint and got no response, I advised I wanted to cancel my season ticket and received an email saying it had been cancelled.

I did get a response from Sharon but by then it was too late as I was annoyed enough.

which only rightly or wrongly reinforces the view that they don't actually care as they now have a waiting list for season tickets anyway.

Sad

Must admit, I've been 'enjoying' the day less and less when watching Palace and with the advent of Android boxes et al, I can sit at home and pretty much watch any Palace game that's on, I doubt i'll be renewing my B block ticket next season too.

Clinton is Clinton. I have known him for a long time, I know his mother... Simon Jordan

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